Find quick answers about Mars Express shipping services.
Yes, MARS EXPRESS ships parcels from Indonesia to more than 200 countries worldwide.
Yes, MARS EXPRESS delivers throughout Indonesia.
Yes, MARS EXPRESS picks up from the sender's address — book through the Mars Express Official App or contact Customer Service.
Limits depend on the parcel's volume and weight. If the actual weight is greater than the volumetric weight, the actual weight is charged; if the volumetric weight is greater, the volumetric weight is charged.
To avoid discrepancies in the total kilograms the customer has to pay for.
For details on which items can and cannot be shipped, please contact our Customer Service.
Secure packaging wrapped in bubble wrap.
MARS EXPRESS does not provide packaging, but parcels that pass inspection are securely repacked according to our standards.
Please contact our Customer Service for details.
Parcels are inspected on arrival at MARS EXPRESS to verify the item quantity. Once cleared, they are repacked.
