The following are the policies and practices carried out by PT. Nur Infinit Indoalea Global ("MARS EXPRESS") to show MARS EXPRESS's commitment to safeguarding and maintaining the privacy and security of Customer information ("Personal Data") when Customers transact at MARS EXPRESS Sales Point, using the MARS EXPRESS Site and the MARS EXPRESS Loyalty Card (MELC) Site and applications mobile MARS EXPRESS (MARS EXPRESS OFFICIAL APP).
Privacy Policy
MARS EXPRESS will not trade, exchange, show, or submit to the general public and any party any information relating to Customers who transact at MARS EXPRESS Sales Point, using the MARS EXPRESS Site and the MELC Site and the MARS EXPRESS OFFICIAL APP application except for disclosing information for certain circumstances for law enforcement purposes or for purposes of law enforcement. Fulfillment of the obligations of law enforcement officers or authorized state administrators and/or applicable laws, including in the event of a dispute or legal process between the Customer and MARS EXPRESS, or suspected criminal acts such as fraud and theft.
All customer transaction information at MARS EXPRESS Sales Point, MARS EXPRESS Sites, MELC Sites, and MARS EXPRESS OFFICIAL APP applications will be protected and kept confidential in accordance with applicable legal provisions in Indonesia as well as MARS EXPRESS internal policies.
MARS EXPRESS Customer Service
MARS EXPRESS Sales Point, locations where customers make their package delivery transactions. MARS EXPRESS Site, by accessing the MARS EXPRESS Site Customers can enjoy the Track Shipment features, Shipment Rates, and MARS EXPRESS Sales Points. Mobile MARS EXPRESS, by using the MARS EXPRESS OFFICIAL APP application customers can enjoy the features of Check Shipments, Check Rates, My Shipment, Credit / Data, Check Mars Express Sales Point, Promo, etc. MELC site, by accessing a special page MARS EXPRESS loyal customers can find out their transactions while using delivery services at MARS EXPRESS and the rewards are given.
Security of MARS EXPRESS Sales Point
1. Package delivery transactions at MARS EXPRESS outlets require the following information:
- a. Sender's Full Name and Recipient's Full Name
- b. Sender's Complete Address and Recipient's Complete Address
- c. Sender's Phone Number and Recipient's Phone Number
4. Security of the MARS EXPRESS Sales Point
- a. To access the features available on the MARS EXPRESS Site, MARS EXPRESS does not require personal data from customers. All MARS EXPRESS customers can use these features without conditions.
- b. Access to the MARS EXPRESS website uses 2048 bit Secure Socket Layer (“SSL”) encryption technology to protect communications between the Customer's computer and mobile device to the MARS EXPRESS server as long as the Customer accesses the MARS EXPRESS Site.
5. Security of the MELC Site and MARS EXPRESS OFFICIAL APP Application
a. MARS EXPRESS uses 2 (two) layers of security systems to protect Customer access to the MELC Site and MyMARS EXPRESS application, namely:
- - SSL, which is a security technology that "scrambles" the lines of communication between computer and mobile devices so that they cannot be read by other parties.
- - User ID and password, where the password is only known by the customer himself. MARS EXPRESS cannot find out the password from the customer because all passwords are encrypted so they cannot be read.
6. Collection of Customer Personal Data
a.MARS EXPRESS collects personal data from users for the purpose of processing customer transactions and for other purposes as long as permitted by applicable laws. Customer data collection is carried out through the following methods: - Customers who deliver packages at MARS EXPRESS outlets and fill in personal data (name, address, sender's complete telephone number and recipient's name, address, full telephone number). And the attached personal data is used so that the Customer package delivery process can be carried out and if there is a follow-up need for information on the transaction that occurs. - Customers who register on the MELC Site and fill in their personal data (name, email address, cellphone number and the nearest MARS EXPRESS location). And the personal data collected is used as login information and to inform MARS EXPRESS programs and the rewards that will be given for transactions made. - Customers who register on the MyMARS EXPRESS application and fill in their personal data (cellphone number and email address) which will be used for login information as well as customer transaction information at MARS EXPRESS. b. In connection with programming activities that will be carried out by MARS EXPRESS, MARS EXPRESS can submit Customer information to third parties who use and integrate the Application Programming Interface (API) provided by MARS EXPRESS (including but not limited to MARS EXPRESS's business partner service providers) with applications or sites that are available. operated for the purpose of tracking the status of transactions between partners and customers with a valid agreement between MARS EXPRESS and partners.
7. Policy Updates
MARS EXPRESS may at any time make changes or updates to this Privacy Policy. MARS EXPRESS recommends that users read carefully and check this Privacy Policy page from time to time for any changes. By continuing to access and use the Site services and other MARS EXPRESS services, the user is deemed to have agreed to the changes in the Privacy Policy.